If your Sprout account has been temporarily locked after several unsuccessful login attempts, don't worry — you can regain access on your own by waiting for the lockout to expire or resetting your password.
Here's how the prompt looks like:
Why This Happens
For security purposes, Sprout's Single Sign-On (SSO) system includes a brute-force protection feature. This automatically and temporarily locks an account after five consecutive failed login attempts, helping protect it from unauthorized access.
Important: The account lockout is temporary and resolves on its own. You do not need to submit a request to have your account unlocked.
How to Regain Access
Option 1: Wait and Retry
If your account has been locked, simply wait 5-10 minutes , then try logging in again using your correct credentials.
Option 2: Reset Your Password
If you're unable to recall your correct credentials:
- Use the Forgot Password option on the login page.
- A password reset link will be sent to your registered email address.
- Follow the instructions in the email to securely set a new password and regain access to your account.
If you're still unable to access your account after completing the steps above, please contact Sprout Support for further assistance.
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