Agent Analytics FAQs

Frequently Asked Questions

What is Agent Analytics?

Agent Analytics is an admin-only dashboard that provides insights into how Sidekick and its agents are being used across your company.

It helps you monitor:

• Adoption
• Automation impact
• Reliability
• Performance trends

Is Agent Analytics real-time?

No. Analytics are processed daily. Logs from the previous day are updated every 12:00 AM.

What metrics are available in Agent Analytics?

Metric	What It Tells You
Messages	How often employees interact with the agent
Transactions	Number of tasks successfully completed (automation volume)
Unique Active Users	Adoption and reach across employees
Task Completion Rate	Reliability and success rate of task execution
Response Time	How quickly employees receive answers
Response History	Actual message logs sent to Sidekick (by employee ID)

What agents can I filter by?

You can currently filter by:

• Sidekick
• Concierge
• Custom Concierge agents (if applicable)

How do I view analytics for a specific agent?

1. Go to Agent Analytics.
2. Select the agent (Sidekick, Concierge, or custom Concierge agents).
3. Choose your desired date range.

Is personal information visible in analytics?

No. Personal identifiable information (PII) and other sensitive data are redacted by default.

How can Agent Analytics help admins?

Agent Analytics helps you:

• Measure employee adoption
• Identify underutilized agents
• Track automation impact
• Monitor performance trends
• Make data-driven rollout decisions

Can I download analytics reports?

Yes. To download a report:

1. Select the agent.
2. Choose the date range.
3. Click Download Report.

You will receive a downloadable summary of the response history.

What is included in the downloaded report?

The report contains a summary of the selected agent’s response history within the chosen date range.