Skip to content
  • There are no suggestions because the search field is empty.

Email-Based MFAs: Requesting a New OTP

If ever a user has not yet received their OTP (One-Time password) in their inbox or the last OTP received has already expired, they may be able to request a new OTP. 

To know more about requesting a new OTP, keep reading our guide below!

1. From the OTP page, click Request a new OTP

 

2. In the Request for a new OTP message that appears, click Confirm

A success message is displayed indicating the number of remaining OTP requests you have left, and a new OTP is sent to your registered primary email address: 


Should you wish to enable this feature, you may reach out to your Customer Success Manager or fill out our Change Request Form.