If ever a user has not yet received their OTP (One-Time password) in their inbox or the last OTP received has already expired, they may be able to request a new OTP. A maximum of 5 OTPs can be requested and on the 6th attempt, the account will be locked.
To know more about requesting a new OTP, keep reading our guide below!
1. From the OTP page, click Request a new OTP.
2. In the Request for a new OTP message that appears, click Confirm.
A success message is displayed indicating the number of remaining OTP requests you have left and a new OTP is sent to your registered primary mobile number.
Should you wish to enable this feature, you may reach out to your Customer Success Manager or fill out our Change Request Form.
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