Fixing Loan Application Submission Errors in Sprout HR (ReadyCash)
Employees may encounter errors when submitting a ReadyCash loan application through Sprout HR. These errors are typically caused by issues with the uploaded ID file name length, incomplete bank details, or an address that exceeds the allowed character limit.
Issue / Scenario
An employee was unable to complete or submit a ReadyCash loan application through Sprout HR due to an error encountered during the application process. The exact error message was not specified, but common root causes include an ID file name that is too short, missing or incomplete bank account information in the employee profile, or an address entry that exceeds the 128-character limit.
Resolution
1. Clear the cache on the Sprout HR Mobile App or Google Chrome browser before attempting to submit the loan application again. This helps eliminate any stored data that may be interfering with the process.
2. Check the file name of the ID being uploaded for the loan application. The file name must be 5 characters or more. If the file name is 4 characters or fewer, rename the file to have at least 5 characters, then retry the submission.
3. Ensure that the Bank, Bank Account Type, and Bank Account Number fields are properly set up in your Sprout HR and Payroll profile. Coordinate with your HR Admin to verify and update this information if needed, as HR Admins have access to review and correct these fields.
4. Review the address entered under the Contact Information tab in your Sprout HR profile. Make sure the total address does not exceed 128 characters and is not all entered under Address Line 1. If you do not have access to update this, request your HR Admin to make the necessary corrections.
Frequently Asked Questions
Q: What should I do if I still get an error after following all the steps?
A: If the error persists after clearing the cache, correcting the ID file name, updating your bank details, and fixing your address, please provide a screen recording of the error to Sprout Support for further investigation.
Q: Why does the ID file name length matter when submitting a loan application?
A: The system requires the uploaded ID file name to be at least 5 characters long. File names with 4 or fewer characters may trigger a submission error. Simply rename the file to meet this requirement before uploading.
Q: Who can update my bank account information or address in Sprout HR?
A: Your HR Admin has access to view and update bank account details and contact information in your Sprout HR and Payroll profile. Please reach out to them to verify or correct this information.
Q: Is there a character limit for my address in Sprout HR?
A: Yes. The address field in the Contact Information tab has a maximum limit of 128 characters. Avoid entering your full address under Address Line 1 alone — distribute the details across the available address fields.
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