Haven’t Received Your ReadyCash Loan? Here's what you need to do

This guide helps employees who have successfully applied for a ReadyCash loan but have not yet received the disbursed amount.

Why You Haven’t Received Your Loan

If your ReadyCash loan has not been credited after some time, it is usually due to:

• ❌ Disbursement rejection during processing

• ❌ Incorrect or invalid bank/e-wallet details

• ❌ Bank or e-wallet unable to receive the transfer

• ❌ Temporary issue during fund transfer

📌 In most cases, the loan is approved, but the disbursement attempt failed.

What Will Happen Next

To help resolve this, the support team will:

1. Coordinate with NetBank to check the status of your loan disbursement
2. Verify if the transaction was rejected
3. Assist in reprocessing (manual disbursement) if needed

What You Need to Provide

To avoid delays and back-and-forth emails, please prepare and send the following details:

Required Information:

• Loan Reference Number
• Alternative Disbursement Details (choose one):
  • Bank Name
  • Bank Account Number
  • Account Name
    OR
  • GCash Number
  • Registered GCash Name

📌 Make sure all details are correct and active to prevent further rejection.

Where to Send Your Details

Please email the required information to:

📧 experts@sprout.ph

Once submitted, our team will:

• Review your concern
• Coordinate with NetBank
• Facilitate the re-disbursement of your loan

Important Reminders

• ✔ Double-check your account details before sending
• ✔ Use an account that can receive transfers successfully
• ✔ Processing time may vary depending on bank validation