---
title: How to Customize Email Template Sent to the Employee for a Rejected Certificate of Attendance (COA) Application
---

[Skip to content](https://guide.sprout.ph/how-to-customize-email-template-sent-to-the-employee-for-a-rejected-certificate-of-attendance-coa-application#main-content)

[![Sprout Logo-3](https://guide.sprout.ph/hs-fs/hubfs/Sprout%20Logo-3.png?width=200&height=78&name=Sprout%20Logo-3.png)](https://guide.sprout.ph/?hsLang=en)

Open main navigation

Close main navigation

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Sprout](https://guide.sprout.ph/?hsLang=en)
2. [Sprout HR](https://guide.sprout.ph/sprout-hr?hsLang=en)
3. [Certificate of Attendance Application Email Templates](https://guide.sprout.ph/sprout-hr?hsLang=en#certificate-of-attendance-application-email-templates)

# How to Customize Email Template Sent to the Employee for a Rejected Certificate of Attendance (COA) Application

 Rejecting COA applications prompts Sprout HR to send an email notification to the employee concerned. As with most things on Sprout HR, this email notification is customizable. 

 

 

In order to do this, you may follow the steps given below:

 

1\. Under the **Maintenance** tab, and choose **Email Templates** from the drop down list that appears.  
![](https://desk.zoho.com/DocsDisplay?zgId=659143319&mode=inline&blockId=6oq3d9cfa56deae9e42199dffc21032cfc4dc)

2\. Select **COA** and then the **COA Rejected**tab on the first and second row of headers, respectively.

![](https://desk.zoho.com/DocsDisplay?zgId=659143319&mode=inline&blockId=6oq3dd0b9039d9a694bc6a45d046d63c31079)

3\. Compose your desired email notification for rejected COA applications to be sent to the employees who filed a COA request. You are free to apply any format that you want. Just as well, you may insert fields which will display the actual details of the  rejected COA application. To do so, click on the drop down list, select from the list of fields, and then click **Insert** to include those fields in your email.

![](https://desk.zoho.com/DocsDisplay?zgId=659143319&mode=inline&blockId=6oq3d7c6a102961354975be4b4c0576c9e0ed)

4\. Once you are done customizing your email notification template for the rejected COA application, click on the **Save** button. 

![](https://desk.zoho.com/DocsDisplay?zgId=659143319&mode=inline&blockId=6oq3d5c0a88890b5b430e92e3c77beca115a7)

 

5\. Once the new template has been saved, the notifications received by the employees for their rejected COA applications will look just like how you formatted them:

![](https://desk.zoho.com/DocsDisplay?zgId=659143319&mode=inline&blockId=6oq3d92435df7752b460d8a80731f0cab97af)

*Want real-time responses? Explore* [*Sprout Info*](https://info.sprout.ph/domain)*, your 24/7 guide for product inquiries!*

- [News & Updates](https://guide.sprout.ph/news-updates?hsLang=en#main-content)

    - [BIR](https://guide.sprout.ph/news-updates?hsLang=en#bir)
    - [DOLE](https://guide.sprout.ph/news-updates?hsLang=en#dole)
    - [FAQs](https://guide.sprout.ph/news-updates?hsLang=en#faqs)
- [Sprout Payroll Infographics](https://guide.sprout.ph/sprout-payroll-infographics?hsLang=en#main-content)

    - [Infographics](https://guide.sprout.ph/sprout-payroll-infographics?hsLang=en#infographics)
- [Sprout Keeper](https://guide.sprout.ph/sprout-keeper?hsLang=en#main-content)

    - [FAQs](https://guide.sprout.ph/sprout-keeper?hsLang=en#faqs)
- [Sprout Benefits](https://guide.sprout.ph/sprout-benefits?hsLang=en#main-content)

    - [Sprout Pulse](https://guide.sprout.ph/sprout-benefits?hsLang=en#sprout-pulse)
    - [Sprout Wellness](https://guide.sprout.ph/sprout-benefits?hsLang=en#sprout-wellness)
- [Performance Management](https://guide.sprout.ph/performance-management?hsLang=en#main-content)

    - [Frequently Asked Questions](https://guide.sprout.ph/performance-management?hsLang=en#frequently-asked-questions)
    - [Learning Management](https://guide.sprout.ph/performance-management?hsLang=en#learning-management)
    - [New Features](https://guide.sprout.ph/performance-management?hsLang=en#new-features)
    - [Setup](https://guide.sprout.ph/performance-management?hsLang=en#setup)
- [Sprout Sidekick](https://guide.sprout.ph/sprout-sidekick?hsLang=en#main-content)

    - [Sprout Concierge](https://guide.sprout.ph/sprout-sidekick?hsLang=en#sprout-concierge)
    - [Sidekick Central](https://guide.sprout.ph/sprout-sidekick?hsLang=en#sidekick-central)
    - [Payslip Agent](https://guide.sprout.ph/sprout-sidekick?hsLang=en#payslip-agent)
    - [Concierge Agent](https://guide.sprout.ph/sprout-sidekick?hsLang=en#concierge-agent)
    - [Sprout Info Agent](https://guide.sprout.ph/sprout-sidekick?hsLang=en#sprout-info-agent)
    - [Compliance Agent](https://guide.sprout.ph/sprout-sidekick?hsLang=en#compliance-agent)
    - [Attendance Agent](https://guide.sprout.ph/sprout-sidekick?hsLang=en#attendance-agent)
    - [Records Agent](https://guide.sprout.ph/sprout-sidekick?hsLang=en#records-agent)
    - [Helpdesk](https://guide.sprout.ph/sprout-sidekick?hsLang=en#helpdesk)
    - [Sidekick](https://guide.sprout.ph/sprout-sidekick?hsLang=en#sidekick)
- [Sprout Ecosystem](https://guide.sprout.ph/sprout-ecosystem?hsLang=en#main-content)

    - [User Management](https://guide.sprout.ph/sprout-ecosystem?hsLang=en#user-management)
    - [FAQs](https://guide.sprout.ph/sprout-ecosystem?hsLang=en#faqs)
    - [What's Happening Widget](https://guide.sprout.ph/sprout-ecosystem?hsLang=en#whats-happening-widget)
- [Sprout Onboarding Module](https://guide.sprout.ph/sprout-onboarding-module?hsLang=en#main-content)

    - [Users](https://guide.sprout.ph/sprout-onboarding-module?hsLang=en#users)
- [Sprout HR Infographics](https://guide.sprout.ph/sprout-hr-infographics?hsLang=en#main-content)

    - [HR Infographics](https://guide.sprout.ph/sprout-hr-infographics?hsLang=en#hr-infographics)
- [Sprout Insight](https://guide.sprout.ph/sprout-insight?hsLang=en#main-content)

    - [Frequently Asked Questions (FAQs)](https://guide.sprout.ph/sprout-insight?hsLang=en#frequently-asked-questions-faqs)
    - [HR Dashboards](https://guide.sprout.ph/sprout-insight?hsLang=en#hr-dashboards)
    - [Payroll Dashboards](https://guide.sprout.ph/sprout-insight?hsLang=en#payroll-dashboards)
- [Sprout Finances](https://guide.sprout.ph/sprout-finances?hsLang=en#main-content)

    - [Finances Admin Dashboard](https://guide.sprout.ph/sprout-finances?hsLang=en#finances-admin-dashboard)
    - [Sprout ReadyCash](https://guide.sprout.ph/sprout-finances?hsLang=en#sprout-readycash)
    - [Sprout ReadyWage](https://guide.sprout.ph/sprout-finances?hsLang=en#sprout-readywage)
    - [DAT File](https://guide.sprout.ph/sprout-finances?hsLang=en#dat-file)
    - [Sprout ReadyCash - Netbank](https://guide.sprout.ph/sprout-finances?hsLang=en#sprout-readycash-netbank)
- [Sprout Mobile App](https://guide.sprout.ph/sprout-mobile-app?hsLang=en#main-content)

    - [Approval Center](https://guide.sprout.ph/sprout-mobile-app?hsLang=en#approval-center)
    - [Attendance](https://guide.sprout.ph/sprout-mobile-app?hsLang=en#attendance)
    - [Clock In Features](https://guide.sprout.ph/sprout-mobile-app?hsLang=en#clock-in-features)
    - [Employee Directory](https://guide.sprout.ph/sprout-mobile-app?hsLang=en#employee-directory)
    - [FAQs](https://guide.sprout.ph/sprout-mobile-app?hsLang=en#faqs)
    - [Login](https://guide.sprout.ph/sprout-mobile-app?hsLang=en#login)
    - [My Request](https://guide.sprout.ph/sprout-mobile-app?hsLang=en#my-request)
    - [Payroll](https://guide.sprout.ph/sprout-mobile-app?hsLang=en#payroll)
    - [Finances](https://guide.sprout.ph/sprout-mobile-app?hsLang=en#finances)
    - [Artificial Intelligence](https://guide.sprout.ph/sprout-mobile-app?hsLang=en#artificial-intelligence)
- [Sprout Payroll](https://guide.sprout.ph/sprout-payroll?hsLang=en#main-content)

    - [13th Month](https://guide.sprout.ph/sprout-payroll?hsLang=en#13th-month)
    - [Adjustment Report](https://guide.sprout.ph/sprout-payroll?hsLang=en#adjustment-report)
    - [Adjustments](https://guide.sprout.ph/sprout-payroll?hsLang=en#adjustments)
    - [Audit Trail](https://guide.sprout.ph/sprout-payroll?hsLang=en#audit-trail)
    - [BIR Forms](https://guide.sprout.ph/sprout-payroll?hsLang=en#bir-forms)
    - [Company Profile](https://guide.sprout.ph/sprout-payroll?hsLang=en#company-profile)
    - [DAT/Bank Files](https://guide.sprout.ph/sprout-payroll?hsLang=en#dat-bank-files)
    - [Demographic](https://guide.sprout.ph/sprout-payroll?hsLang=en#demographic)
    - [Employees](https://guide.sprout.ph/sprout-payroll?hsLang=en#employees)
    - [FAQs](https://guide.sprout.ph/sprout-payroll?hsLang=en#faqs)
    - [Final Pay](https://guide.sprout.ph/sprout-payroll?hsLang=en#final-pay)
    - [General Ledger](https://guide.sprout.ph/sprout-payroll?hsLang=en#general-ledger)
    - [General Payroll Setup](https://guide.sprout.ph/sprout-payroll?hsLang=en#general-payroll-setup)
    - [Modification](https://guide.sprout.ph/sprout-payroll?hsLang=en#modification)
    - [Monthly Summary](https://guide.sprout.ph/sprout-payroll?hsLang=en#monthly-summary)
    - [New Hire Proration](https://guide.sprout.ph/sprout-payroll?hsLang=en#new-hire-proration)
    - [Other Statutory-Related Reports](https://guide.sprout.ph/sprout-payroll?hsLang=en#other-statutory-related-reports)
    - [Pag-Ibig/HDMF Reports](https://guide.sprout.ph/sprout-payroll?hsLang=en#pag-ibig-hdmf-reports)
    - [Password Management](https://guide.sprout.ph/sprout-payroll?hsLang=en#password-management)
    - [Payroll Runs](https://guide.sprout.ph/sprout-payroll?hsLang=en#payroll-runs)
    - [Payroll Scenarios](https://guide.sprout.ph/sprout-payroll?hsLang=en#payroll-scenarios)
    - [Payroll Summary](https://guide.sprout.ph/sprout-payroll?hsLang=en#payroll-summary)
    - [Payroll Transactions](https://guide.sprout.ph/sprout-payroll?hsLang=en#payroll-transactions)
    - [Payroll Users](https://guide.sprout.ph/sprout-payroll?hsLang=en#payroll-users)
    - [PhilHealth Reports](https://guide.sprout.ph/sprout-payroll?hsLang=en#philhealth-reports)
    - [Processing](https://guide.sprout.ph/sprout-payroll?hsLang=en#processing)
    - [RBAC](https://guide.sprout.ph/sprout-payroll?hsLang=en#rbac)
    - [Report Logs](https://guide.sprout.ph/sprout-payroll?hsLang=en#report-logs)
    - [Setup](https://guide.sprout.ph/sprout-payroll?hsLang=en#setup)
    - [SSS Reports](https://guide.sprout.ph/sprout-payroll?hsLang=en#sss-reports)
    - [Statutory](https://guide.sprout.ph/sprout-payroll?hsLang=en#statutory)
    - [Tax Computation](https://guide.sprout.ph/sprout-payroll?hsLang=en#tax-computation)
    - [YTD Report](https://guide.sprout.ph/sprout-payroll?hsLang=en#ytd-report)
    - [YTD Report - Adjustments](https://guide.sprout.ph/sprout-payroll?hsLang=en#ytd-report-adjustments)
- [Sprout HR](https://guide.sprout.ph/sprout-hr?hsLang=en#main-content)

    - [Add/Edit/Delete Employees](https://guide.sprout.ph/sprout-hr?hsLang=en#add-edit-delete-employees)
    - [Announcements](https://guide.sprout.ph/sprout-hr?hsLang=en#announcements)
    - [Application Access](https://guide.sprout.ph/sprout-hr?hsLang=en#application-access)
    - [Application Filing](https://guide.sprout.ph/sprout-hr?hsLang=en#application-filing)
    - [Approval Center](https://guide.sprout.ph/sprout-hr?hsLang=en#approval-center)
    - [Approval, Rejection, and Cancellation](https://guide.sprout.ph/sprout-hr?hsLang=en#approval-rejection-and-cancellation)
    - [Assets, Visas, Benefits Types, Loans](https://guide.sprout.ph/sprout-hr?hsLang=en#assets-visas-benefits-types-loans)
    - [Attendance Application Policies](https://guide.sprout.ph/sprout-hr?hsLang=en#attendance-application-policies)
    - [Attendance Logs](https://guide.sprout.ph/sprout-hr?hsLang=en#attendance-logs)
    - [Attendance Management](https://guide.sprout.ph/sprout-hr?hsLang=en#attendance-management)
    - [Attendance Report](https://guide.sprout.ph/sprout-hr?hsLang=en#attendance-report)
    - [Attendance Report Policies](https://guide.sprout.ph/sprout-hr?hsLang=en#attendance-report-policies)
    - [Audit Trail](https://guide.sprout.ph/sprout-hr?hsLang=en#audit-trail)
    - [Biometrics](https://guide.sprout.ph/sprout-hr?hsLang=en#biometrics)
    - [Bulk Uploads](https://guide.sprout.ph/sprout-hr?hsLang=en#bulk-uploads)
    - [Certificate of Attendance Application Email Templates](https://guide.sprout.ph/sprout-hr?hsLang=en#certificate-of-attendance-application-email-templates)
    - [Company Profile](https://guide.sprout.ph/sprout-hr?hsLang=en#company-profile)
    - [Company Tools](https://guide.sprout.ph/sprout-hr?hsLang=en#company-tools)
    - [Date Tagging of Work Schedules](https://guide.sprout.ph/sprout-hr?hsLang=en#date-tagging-of-work-schedules)
    - [Employee List Report](https://guide.sprout.ph/sprout-hr?hsLang=en#employee-list-report)
    - [Employee Profile](https://guide.sprout.ph/sprout-hr?hsLang=en#employee-profile)
    - [Employee Profile Access](https://guide.sprout.ph/sprout-hr?hsLang=en#employee-profile-access)
    - [Filing and Editing Applications](https://guide.sprout.ph/sprout-hr?hsLang=en#filing-and-editing-applications)
    - [Form Generator](https://guide.sprout.ph/sprout-hr?hsLang=en#form-generator)
    - [Form Templates](https://guide.sprout.ph/sprout-hr?hsLang=en#form-templates)
    - [Frequently Asked Questions (FAQs)](https://guide.sprout.ph/sprout-hr?hsLang=en#frequently-asked-questions-faqs)
    - [Holiday Policies](https://guide.sprout.ph/sprout-hr?hsLang=en#holiday-policies)
    - [Leave Application Email Templates](https://guide.sprout.ph/sprout-hr?hsLang=en#leave-application-email-templates)
    - [Leave Report](https://guide.sprout.ph/sprout-hr?hsLang=en#leave-report)
    - [Locations](https://guide.sprout.ph/sprout-hr?hsLang=en#locations)
    - [Login](https://guide.sprout.ph/sprout-hr?hsLang=en#login)
    - [Memo Search](https://guide.sprout.ph/sprout-hr?hsLang=en#memo-search)
    - [Module Access](https://guide.sprout.ph/sprout-hr?hsLang=en#module-access)
    - [My Attendance](https://guide.sprout.ph/sprout-hr?hsLang=en#my-attendance)
    - [My Profile](https://guide.sprout.ph/sprout-hr?hsLang=en#my-profile)
    - [New Updates & Announcements](https://guide.sprout.ph/sprout-hr?hsLang=en#new-updates-announcements)
    - [Official Business Application Email Templates](https://guide.sprout.ph/sprout-hr?hsLang=en#official-business-application-email-templates)
    - [Other Policies](https://guide.sprout.ph/sprout-hr?hsLang=en#other-policies)
    - [Overtime Application Email Templates](https://guide.sprout.ph/sprout-hr?hsLang=en#overtime-application-email-templates)
    - [Overtime Report](https://guide.sprout.ph/sprout-hr?hsLang=en#overtime-report)
    - [Password](https://guide.sprout.ph/sprout-hr?hsLang=en#password)
    - [Payroll Summary](https://guide.sprout.ph/sprout-hr?hsLang=en#payroll-summary)
    - [Project Tagging](https://guide.sprout.ph/sprout-hr?hsLang=en#project-tagging)
    - [Reports Access](https://guide.sprout.ph/sprout-hr?hsLang=en#reports-access)
    - [Resolution Center](https://guide.sprout.ph/sprout-hr?hsLang=en#resolution-center)
    - [Scenarios](https://guide.sprout.ph/sprout-hr?hsLang=en#scenarios)
    - [Setup](https://guide.sprout.ph/sprout-hr?hsLang=en#setup)
    - [Single Sign-On (SSO)](https://guide.sprout.ph/sprout-hr?hsLang=en#single-sign-on-sso)
    - [Syncing](https://guide.sprout.ph/sprout-hr?hsLang=en#syncing)
    - [Timesheet Lock](https://guide.sprout.ph/sprout-hr?hsLang=en#timesheet-lock)
    - [Troubleshooting](https://guide.sprout.ph/sprout-hr?hsLang=en#troubleshooting)
    - [Undertime Application Email Templates](https://guide.sprout.ph/sprout-hr?hsLang=en#undertime-application-email-templates)
    - [Work Schedules](https://guide.sprout.ph/sprout-hr?hsLang=en#work-schedules)
    - [Feature Management](https://guide.sprout.ph/sprout-hr?hsLang=en#feature-management)
- [Referrly](https://guide.sprout.ph/referrly?hsLang=en#main-content)

    - [FAQs](https://guide.sprout.ph/referrly?hsLang=en#faqs)
    - [Applicant Guides](https://guide.sprout.ph/referrly?hsLang=en#applicant-guides)
    - [Employee Guides](https://guide.sprout.ph/referrly?hsLang=en#employee-guides)
    - [HR Guides - Job Openings](https://guide.sprout.ph/referrly?hsLang=en#hr-guides-job-openings)
    - [HR Guides - Applicants](https://guide.sprout.ph/referrly?hsLang=en#hr-guides-applicants)
    - [HR Guides - Reward Payouts](https://guide.sprout.ph/referrly?hsLang=en#hr-guides-reward-payouts)
- [Hubstaff](https://guide.sprout.ph/hubstaff?hsLang=en#main-content)

    - [Accounting and Invoicing](https://guide.sprout.ph/hubstaff?hsLang=en#accounting-and-invoicing)
    - [API](https://guide.sprout.ph/hubstaff?hsLang=en#api)
    - [Communication](https://guide.sprout.ph/hubstaff?hsLang=en#communication)
    - [CRM](https://guide.sprout.ph/hubstaff?hsLang=en#crm)
    - [Helpdesk](https://guide.sprout.ph/hubstaff?hsLang=en#helpdesk)
    - [FAQs](https://guide.sprout.ph/hubstaff?hsLang=en#faqs)
    - [Project Management](https://guide.sprout.ph/hubstaff?hsLang=en#project-management)
    - [Zapier](https://guide.sprout.ph/hubstaff?hsLang=en#zapier)
- [Billings and Invoices](https://guide.sprout.ph/billings-and-invoices?hsLang=en)
- [API Services](https://guide.sprout.ph/api-services?hsLang=en#main-content)

    - [Setup](https://guide.sprout.ph/api-services?hsLang=en#setup)
- [Peoplebox](https://guide.sprout.ph/peoplebox?hsLang=en#main-content)

    - [Setup](https://guide.sprout.ph/peoplebox?hsLang=en#setup)
    - [FAQs](https://guide.sprout.ph/peoplebox?hsLang=en#faqs)
- [Jazz HR](https://guide.sprout.ph/jazz-hr?hsLang=en#main-content)

    - [Setup](https://guide.sprout.ph/jazz-hr?hsLang=en#setup)
    - [FAQs](https://guide.sprout.ph/jazz-hr?hsLang=en#faqs)
- [Comply](https://guide.sprout.ph/comply?hsLang=en#main-content)

    - [Frequently Asked Questions](https://guide.sprout.ph/comply?hsLang=en#frequently-asked-questions)
- [Teamtailor](https://guide.sprout.ph/teamtailor?hsLang=en#main-content)

    - [FAQs](https://guide.sprout.ph/teamtailor?hsLang=en#faqs)
    - [Setup](https://guide.sprout.ph/teamtailor?hsLang=en#setup)
- [Command Center](https://guide.sprout.ph/command-center?hsLang=en#main-content)

    - [Employee Onboarding](https://guide.sprout.ph/command-center?hsLang=en#employee-onboarding)
    - [Employee Offboarding](https://guide.sprout.ph/command-center?hsLang=en#employee-offboarding)
    - [FAQ's](https://guide.sprout.ph/command-center?hsLang=en#faqs)
    - [Setup](https://guide.sprout.ph/command-center?hsLang=en#setup)

Copyright © 2025, Sprout Solutions