If you're an HR Admin and need direct assistance from a Sprout Expert, Sidekick—Sprout's built-in assistant—makes it easy to connect with our team in two ways.
Requesting Calls (Admin Only)
- Tell Sidekick that you want to request a call.
- Click I need more help > Request for a call now if you need further assistance.
- Review the pre-filled details.
- Select the product affected.
- Upload attachments, if any (Optional).
- Click Request Call. Your request will be sent to Sprout Experts.
- Check your email. You will receive a copy of your request with an attachment of your latest conversation history with Sprout Sidekick.
Scheduling Calls (Admin Only)
- Tell Sidekick that you want to request a call.
- Click I need more help if you need further assistance.
- Select Payroll concerns or HR and other product concerns, depending on your concern.
- Schedule your call with Sprout Experts. Select your preferred date and time. Clients can select either 30 minutes or 1 hour as the call duration.
- Complete the required fields and click Confirm once done.
Notes:
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Only users with an Admin dashboard in Sprout HR can schedule calls with Sprout Experts.
- Sprout Experts will wait for up to 15 minutes for 1-hour calls and 10 minutes for 30-minute calls. If the guest is unable to join within this timeframe, we encourage rescheduling through Sprout Info.
- Some concerns may require further investigation. In such cases, resolution will be provided via a support ticket. However, a callback may be arranged if necessary.
- To ensure a smoother and more focused discussion, clients are highly encouraged to book separate calls for each concern.
Want real-time responses? Explore Sidekick, your 24/7 guide for product inquiries!