There will be times that you will accidentally be locked out of your Sprout Payroll especially if you entered the wrong password for consecutive times.
If ever the account of the admin user has been locked, here’s what to do:
1. Check whether there are other Admin with full access to unlock on behalf of the user.
Once checked, simply go to "User" Access Tab. Check their Role if “Super Admin”, they should've full access to be able to unlock your account
Ask the other Super Admin to click "Send a reset password link to the employee to unlock" the account
The locked user will receive an email, make sure that the link to be clicked is the recent one once you have already requested a reset password previously. Click the link sent to your email
Once you have successfully changed your password, it will prompt on your screen.
2. However, if all Admin users have been locked in Sprout Payroll
You need to fill out the Change Request Form and submit it in order to process this request via the back end.
To prevent the account from being locked, click "Having trouble logging in".
You may also refer to these articles relative to this How Do I Reset My Sprout Payroll Password and How to Unlock your Sprout Payroll Account
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