Password Requirements
- Contain between 8 and 12 characters.
- Contain at least one upper and lower-case letter, as well as one digit (0-9).
- Not include the word “password” or “free trial.”
Set your role to Administrator (or Unit Administrator if your system allows unit administrators this ability.)
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Click Administration.
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Click Manage Users.
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Enter a new password in the Password and Verify Password fields.
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Click Require New Password at Login if desired.
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Click Unlock User if the message displays that the user has made more than five invalid login attempts and is locked out.
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Click Save.
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NOTE Typing the Company Password in the Password field will automatically force the user to change their password during their next log in. A Company password is setup on the Administration > Admin > Company Password screen. |
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NOTE Always check to see if the employee has locked themselves out of the system. If the user cannot remember their password, there is a chance they have also locked themselves out. |
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