Resolving“ERR_TOO_MANY_REDIRECT” error in Sprout HR

Overview

If users are redirected back to the login page after signing in to Sprout HR, the issue is commonly caused by browser session conflicts, cached data, or account synchronization delays.

This article provides the possible causes, troubleshooting steps, and the information required if the issue persists.

Users may experience one or more of the following:

• Successfully enter their credentials but are redirected back to the login page.
• Continuous login loop after clicking Sign In.
• Unable to access the HRHub dashboard despite using the correct username and password.

The issue may be caused by one or more of the following:

• Corrupted or conflicting browser cookies or session data for the HRHub domain.
• Cached or outdated login session stored by the browser.
• Multiple or looping redirects between the login page and dashboard.
• Incorrect login URL or HTTP/HTTPS mismatch.
• Single Sign-On (SSO) or user provisioning has not yet fully synchronized for newly created accounts.

Follow the troubleshooting steps below in order:

Step 1: Clear Browser Cache and Cookies

Clear your browser's cache and cookies, particularly for the HRHub domain:

• Are We Clear on Clear Cache? (Google Chrome)
• Are We Clear on Clear Cache? (Internet Explorer/Microsoft Edge)

After clearing the cache and cookies, completely close the browser and reopen it before attempting to log in again.

Step 2: Use an Incognito or Private Window

Open a new Incognito (Google Chrome) or Private (Microsoft Edge/Firefox) browsing window and log in again.

This helps determine whether the issue is related to cached browser data or stored sessions.

Step 3: Try a Different Browser or Device

If the issue persists, try accessing Sprout HR using another supported browser or a different device.

For the best user experience and optimal system performance, we recommend accessing HRHub using one of the supported browsers below:

• Google Chrome
• Microsoft Edge

Step 4: Verify the Login URL

Ensure that you are accessing Sprout using the correct login page. If you forgot the Sprout HR Link, you may coordinate with your account’s administrator

Verify that the connection uses HTTPS and that there are no redirects to an outdated or incorrect URL.

Step 5: Disable Browser Extensions

Temporarily disable:

• Password managers
• Auto-fill extensions
• Security or privacy browser extensions

These extensions may interfere with the authentication process or automatically submit outdated credentials.

After completing the troubleshooting steps, the user should be able to successfully authenticate and access the HRHub dashboard without being redirected back to the login page.

If the problem continues after completing all troubleshooting steps, provide the following information for further investigation:

• A screen recording showing the complete login attempt.
• The Employee ID of the affected user.
• The date and time of the login attempt.
• The browser and version used.
• Confirmation that all troubleshooting steps above have already been performed.

This information will help the support team review the account configuration and identify any system-related