Skip to content
  • There are no suggestions because the search field is empty.

Why are Schedule Discrepancies Showing in Real Time on the Resolution Center?

Have you ever wondered why there are missing logs on the Resolution Center even before an employee's shift ends? Maybe this article will address your concern. Let me provide a brief description of what should appear on your Resolution Center.
 
(1) Resolution Center Panel
 
On the Resolution Center Panel, you can only view schedule discrepancies that have incurred at least 24 hours prior. Here is an example:
 
 
Today is June 23, 2025. As you can see in the screenshot, missing logs and schedule conflicts for the previous days have reflected on the Resolution Center Panel.
 
(2) Resolution Center Page
 
On the actual Resolution Center page, discrepancies will also reflect. For example:
 
Want real-time responses? Explore Sprout Info, your 24/7 guide for product inquiries!