Log in with a touch or a glance.
With Biometric Authentication, you can log in to the Sprout Mobile App or access your payslip using your fingerprint or facial recognition. It’s a fast, secure, and convenient way to verify your identity.
Enabling Biometric Authentication
By default, all users, regardless of dashboard type, can use Biometric Authentication on their registered devices in the Sprout Mobile App. This feature supports both facial recognition and fingerprint authentication, depending on what your device is capable of.
To turn on the Biometric Authentication to your mobile app, go to Settings > Biometric Authentication > Enable/Disable.
If Biometric Authentication is disabled on your device, you will be required to enter your password whenever you log in or access your payslip, ensuring your account remains secure.
Frequently Asked Questions
1. I get this error: “You currently have no registered biometrics on this device. To use this feature, go to your device settings and register a fingerprint or face ID.” What do I do?
This means your device does not have any biometrics set up yet.
To fix this:
- Tap Settings on the error message.
- You will be redirected to your device’s system settings.
- Register your fingerprint or face ID, depending on what your device supports.
- Once enabled, return to the Sprout Mobile App and try again.
2. When I try to log in, I get an error: “The password you entered is invalid. Please try again or click Forgot password to reset it.” What do I do?
If you’ve recently changed your password, make sure you are entering the updated password.
Once successfully logged in with your new password, you should be able to continue using biometrics (face or fingerprint) the next time you access the app.
3. When I try to log in, I get an error: “Your account has been set as inactive. Please try again or click Forgot password to reset it.” What do I do?
Accounts are usually marked inactive when an employee has separated from the company.
If this is not the case, please inform your HR Admin so they can correct your account status.
4. When I try to log in, I get an error: “Your account has been locked. Please contact your HR Admin for assistance.” What do I do?
Your account has been locked for security reasons (e.g., multiple failed logins). Please contact your HR Admin so they can unlock your account.
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