--- title: Biometric Authentication in Sprout HR Mobile --- [Skip to content](https://guide.sprout.ph/biometric-authentication-in-sprout-hr-mobile#main-content) [![Sprout Logo-3](https://guide.sprout.ph/hs-fs/hubfs/Sprout%20Logo-3.png?width=200&height=78&name=Sprout%20Logo-3.png)](https://guide.sprout.ph/?hsLang=en) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Sprout](https://guide.sprout.ph/?hsLang=en) 2. [Sprout Mobile App](https://guide.sprout.ph/sprout-mobile-app?hsLang=en) 3. [Clock In Features](https://guide.sprout.ph/sprout-mobile-app?hsLang=en#clock-in-features) # Biometric Authentication in Sprout HR Mobile Log in with a touch or a glance. With **Biometric Authentication**, you can log in to the Sprout Mobile App or access your payslip using your **fingerprint** or **facial recognition**. It’s a fast, secure, and convenient way to verify your identity. ### **Enabling Biometric Authentication** --- By default, all users, regardless of dashboard type, can use **Biometric Authentication** on their registered devices in the Sprout Mobile App. This feature supports both **facial recognition** and **fingerprint authentication**, depending on what your device is capable of. ![](https://guide.sprout.ph/hs-fs/hubfs/image-png-Nov-25-2025-01-11-21-8863-PM.png?width=407&height=405&name=image-png-Nov-25-2025-01-11-21-8863-PM.png) To turn on the Biometric Authentication to your mobile app, go to **Settings** **\>** **Biometric Authentication \> Enable/Disable**. ![](https://guide.sprout.ph/hs-fs/hubfs/image-png-Nov-25-2025-01-11-43-4450-PM.png?width=431&height=429&name=image-png-Nov-25-2025-01-11-43-4450-PM.png) If Biometric Authentication is disabled on your device, you will be required to enter your **password** whenever you log in or access your **payslip**, ensuring your account remains secure. ![](https://guide.sprout.ph/hs-fs/hubfs/image-png-Nov-25-2025-01-12-10-3598-PM.png?width=319&height=400&name=image-png-Nov-25-2025-01-12-10-3598-PM.png) ### **Frequently Asked Questions** --- ### **1. I get this error: “*You currently have no registered biometrics on this device. To use this feature, go to your device settings and register a fingerprint or face ID*.” What do I do?** This means your device does not have any biometrics set up yet. To fix this: 1. Tap **Settings** on the error message. 2. You will be redirected to your device’s system settings. 3. Register your **fingerprint** or **face ID**, depending on what your device supports. 4. Once enabled, return to the Sprout Mobile App and try again. ### **2. When I try to log in, I get an error: “*The password you entered is invalid. Please try again or click Forgot password to reset it.*” What do I do?** If you’ve recently changed your password, make sure you are entering the **updated password**. Once successfully logged in with your new password, you should be able to continue using biometrics (face or fingerprint) the next time you access the app. ### **3. When I try to log in, I get an error: “*Your account has been set as inactive. Please try again or click Forgot password to reset it.*” What do I do?** Accounts are usually marked **inactive** when an employee has separated from the company. If this is not the case, please inform your **HR Admin** so they can correct your account status. ### **4. When I try to log in, I get an error: “*Your account has been locked. Please contact your HR Admin for assistance.*” What do I do?** Your account has been locked for security reasons (e.g., multiple failed logins). Please contact your **HR Admin** so they can unlock your account. *Want real-time responses? 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