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Departments Added in HR but Clock In/Out Feature Is Still Unavailable

Overview

In Sprout HR, the activation and deactivation of clock-in features in the mobile app are managed per department, not per individual employee. This means that even if a department has already been created in the system, the clock-in functionality will not be automatically available unless it is explicitly requested and enabled.

Additionally, only one (1) clock-in feature type can be enabled per department.

Important Note

When adding a new department in Sprout HR, clock-in features are NOT automatically activated. A Change Request Form (CRF) must be submitted first to enable any clock-in functionality.

The same applies when disabling a clock-in feature—a CRF is also required to process the request.

Validation Steps

When validating, first check whether the employee belongs to a newly created department.

  1. Navigate to the employee's profile and identify the assigned Department.
  2. Verify when the department was created.
  3. If the department is newly added, note that no clock-in feature is enabled by default for that department.
  4. Confirm whether a Change Request Form (CRF) has been submitted to activate a clock-in feature for the department.
  5. If no clock-in feature has been activated, you may submit a CRF before employees under that department can use the Clock In functionality in the Sprout HR Mobile App.

Summary of Key Rules

  • Clock-in features are department-based, not employee-based
  • Only one clock-in feature can be enabled per department
  • Geotagging, Geofencing, and Mobile Bundy cannot be active at the same time within the same department
  • Activation and deactivation require a CRF submission
  • Newly created departments do not have clock-in features enabled by default

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