There are instances when, for some unknown reason, you don't seem to be receiving any emails from the office. On Sprout HR and Payroll, this is especially worth looking into. A number of features on Sprout HR require the sending of email notifications into the email you have provided in your personal profiles. Among them include email notifications for attendance applications pending approval, payslips, and notifications for your own approved applications including leaves, schedule adjustments, official business, and others.
In this case, here are the things you can check to investigate why you are not receiving emails:
- Verify if the saved email address in the Sprout HR profile is correct or updated.
- Check if the email went to the SPAM folder. If yes, mark the email as "Not Spam".
You can also have your I.T. Department whitelist the following domains:
- sendgrid.me
- sendgrid.net
- sprout.ph
As of the moment, this is one email address most of our clients' servers are automatically blocking. You can have your I.T. Department whitelist this too:
- o1.mail.sprout.ph [167.89.93.73]
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