Guide to Subscription and Value-Added Billing in Sprout

This guide explains how Sprout handles subscription and value-added billing, including billing schedules, basis, adjustments, and pricing.

1. Billing Schedule

• Invoices are issued within 48 hours after receiving the Welcome Email with your Kick-Off Meeting (KOM) date.

• Payment is due 15 calendar days from the invoice date or as specified in your contract.

2. Billing Basis

• Billing is based on the agreed headcount stipulated in the contract.

• Calculations are made using the minimum or actual active users reflected in Sprout HR and Payroll, excluding resigned or terminated employees.

3. True-Up Billing

• If the number of active employees increases beyond the initially billed users, additional charges will apply.

• True-up billing occurs quarterly, based on the billing month, to account for any increases in active employees.

4. Pricing

• Subscription and value-added rates are subject to change without prior notice upon contract renewal.

📌 Note: To ensure accurate billing, please keep your HR and Payroll records up to date and notify Sprout of any significant changes in employee count.

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