---
title: Missing Approval Center? Here’s Why Your Manager Can’t See It
---

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# Missing Approval Center? Here’s Why Your Manager Can’t See It

Ever wondered why your manager reached out to you, because the ***Approval Center*** is missing on their dashboard? If this has happened, you’re not alone and the explanation is simpler than you might think.

![](https://guide.sprout.ph/hs-fs/hubfs/undefined-Dec-23-2025-04-20-35-0448-AM.png?width=670&height=304&name=undefined-Dec-23-2025-04-20-35-0448-AM.png)

**Understanding the Approval Center Visibility:**The Approval Center is designed to be visible only on admin and manager dashboards. This means that if a manager is assigned a user level that corresponds to an employee dashboard, they won’t see the Approval Center at all.

**Checking the Dashboard and User Level:**To resolve this, it’s important to first verify whether the manager is on an employee-level dashboard or has a user level assigned that corresponds to an employee rather than a manager/admin. If this is the case, the Approval Center simply won’t appear.

See this related article: [**What Are the Different Dashboard Types?**](https://guide.sprout.ph/what-are-the-different-dashboard-types?hsLang=en)

**Ensuring Approval Center Access:**To make sure the Approval Center is visible to the manager:

![](https://guide.sprout.ph/hs-fs/hubfs/undefined-Dec-23-2025-04-20-34-8124-AM.png?width=510&height=372&name=undefined-Dec-23-2025-04-20-34-8124-AM.png)

1. Confirm that the dashboard is set to either **Admin** or **Manager**, depending on what is required for the user’s needs.
2. If you need to change the user level assigned to a manager, refer to this guide on changing user level access: [**Two Ways to Change an Employee's User Level**](https://guide.sprout.ph/_hcms/analytics/search/conversion?redirect=aHR0cHM6Ly9ndWlkZS5zcHJvdXQucGgvdHdvLXdheXMtdG8tY2hhbmdlLWFuLWVtcGxveWVlcy11c2VyLWxldmVs&ct=SEARCH&pid=2500439&cid=189712462733&t=dHdvIHdheXM%3D&d=guide.sprout.ph&c=5&rp=2&ab=false&opcid=&rs=UNKNOWN&hs-expires=1797962047&hs-version=1&hs-signature=APUk-v5_9Apo-7CGqXqa08dT5o9yQmrT0w&hsLang=en)
3. For organizations that prefer creating a new user level specifically for a manager, see this article on creating a new access level for managers. Here’s [**How Do I Add a New Access Level?**](https://guide.sprout.ph/_hcms/analytics/search/conversion?redirect=aHR0cHM6Ly9ndWlkZS5zcHJvdXQucGgvaG93LWRvLWktYWRkLWEtbmV3LWFjY2Vzcy1sZXZlbA%3D%3D&ct=SEARCH&pid=2500439&cid=190135105071&t=YWNjZXNzIGxldmVs&d=guide.sprout.ph&c=5&rp=4&ab=false&opcid=&rs=UNKNOWN&hs-expires=1797961958&hs-version=1&hs-signature=APUk-v5B4CK5xi-wl5AB_brggdZu6_yQDw&hsLang=en)

By understanding how dashboards and user levels work, you can ensure that your managers have access to all the tools they need like the Approval Center without unnecessary confusion. 

Regularly reviewing user levels and dashboard settings can prevent these issues from happening in the future, making approvals smoother and more efficient for everyone involved.

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