Mobile App Login Loop: Causes and Fix

If users are experiencing an issue where entering login credentials redirects back to the sign-in page without logging in, follow this step-by-step troubleshooting guide.

Quick Fix Steps

1. Force Close the App: Ensure the Sprout HR Mobile App is not running in the background before attempting to log in again.
2. Clear App Cache & Data:
• Navigate to your mobile device's settings.
• Locate Apps > Sprout HR.
• Clear both the Cache and Data, then re-open the app.
3. Verify Web Login:
• Try logging into your account via the Sprout HR Web portal using the same credentials.
• If web login fails, attempt a password reset first.

Resolution: Automatic Date & Time Settings

In most cases, login loops on Single Sign-On (SSO) systems are caused by inaccurate device date and time settings. Updating your device to use network-provided time resolves this issue.

Instructions

1. Uninstall the Sprout HR mobile app from your device.
2. Reinstall the latest version from the Google Play Store or Apple App Store.
3. Set Date & Time to Automatic:
• Android: Go to Settings → System → Date & Time → Enable Use network-provided time.
• iOS: Go to Settings → General → Date & Time → Enable Set Automatically.
4. Launch the Sprout HR app and attempt to log in again.

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