The Sprout Mobile OTP Generator allows users to receive one-time passwords (OTPs) directly within the Sprout HR mobile application. This method provides a faster, more reliable, and more secure alternative to receiving OTPs via SMS or email, which can sometimes be delayed or blocked by network issues.
By using the Mobile OTP Generator, users gain:
- Improved accessibility – No more relying on telecom or email delivery speeds.
- Better security – OTP is delivered via your authenticated mobile app session.
- Extra usability features – Countdown timers, re-request options, and push notifications.
Prerequisites
Before enabling Mobile OTP, ensure:
- Your organization has requested Mobile OTP Generator enablement from Sprout.
- Users must have the latest version of the Sprout HR mobile app installed from the App Store (iOS) or Play Store (Android)
| Operating System | Minimum Supported OS Requirement |
|---|---|
| iOS | iPhone 6s, iOS 15.5 and above |
| Android (incl. Huawei) | Android KitKat (4.4) and above |
- Once installed, push notifications must be enabled on the device for the Sprout Mobile App.
Enabling Mobile OTP for Access Levels
Once the Mobile OTP Generator feature is enabled for your account by Sprout:
- Log in to the Sprout HR Web Dashboard as an Admin.
- Go to Maintenance → Access Levels.
- Select an existing Access Level to edit, or create a new one:
- Find the option OTP (Mobile) as seen below:
- Select the Enable button.
- Save changes.
Why is Mobile OTP Configuration via Access Levels?
Mobile OTP is controlled through Access Levels to ensure security is tailored by role. This way, Admins can choose which users or dashboard types require mobile OTP, helping organizations balance security requirements with user convenience.
Note: Mobile OTP will only work for users assigned to Access Levels where it has been enabled. If you do not see the Mobile OTP option, contact your Customer Success Manager or email experts@sprout.ph for assistance.
Using the Mobile OTP Generator
Step 1 – Generating the OTP
- After logging into the Sprout HR web application, the system will prompt you for an OTP.
Step 2 – Receiving the OTP
- A push notification will be sent to your registered mobile device.
- If your device is not registered, you will be prompted to install and log in to the Sprout HR Mobile App first.
Step 3 – Validating the OTP
- Open the mobile app and retrieve the 5-digit OTP.
- Enter this OTP into the Sprout HR web application login screen.
- OTPs expire after 5 minutes, so be sure to enter them promptly.
How It Works
Here’s a quick rundown of the Mobilt OTP process and how it works:
Enablement
Your company’s Admin enables OTP (Mobile) for specific Access Levels in Sprout HR.
Login Flow
When logging into the Sprout HR web application:
- The system requests an OTP.
- A push notification is sent to the user’s registered mobile device.
- The user opens the mobile app, is redirected to the OTP Generator, retrieves the 5-digit OTP, and enters it into the web application.
Validation
OTP is verified, granting the user access.
FAQs
1. How many attempts can I make to generate an OTP?
- The default (and minimum) is 5 attempts.
2. How long is the OTP valid?
- OTPs expire after 5 minutes (default and minimum setting).
3. What happens if I miss the OTP?
- You can request a new OTP from within Sprout Mobile via the OTP Generator in the ☰ Menu Icon*, subject to the attempt limit.*
4. Do I need internet on my mobile device to receive the OTP?
- Yes. Your device must be connected to the internet (Wi-Fi or mobile data) to receive push notifications.
5. Can I use Mobile OTP together with Email OTP or SMS OTP?
- No. This method does not work alongside other multi-factor authentication (MFA) methods such as Email OTP and SMS OTP. Only one OTP method can be active for a company at a time.
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