ReadyCash Loan Status Explained: Paid vs Deducted

This guide explains the difference between paid and deducted statuses in ReadyCash loans, and why a loan may still appear as deducted even after it has already been taken from the employee’s payslip.

Status Definitions

1. Deducted

The deducted status means:

• The loan amortization has already been deducted from the employee’s payslip
• The amount has been withheld during payroll processing
• However, the payment is not yet remitted and confirmed in the ReadyCash system

📌 In simple terms:

The money is already taken from the employee’s salary, but it is still waiting for the company’s remittance to NetBank.

2. Paid

The paid status means:

• The deducted amount has already been remitted by the employer
• NetBank has received and successfully processed the payment
• The transaction has been fully posted and confirmed in the ReadyCash system

📌 In simple terms:

The loan repayment is complete and officially recorded.

When to Escalate

Escalate the concern if:

• Status remains deducted beyond the expected 2–3 business day processing window after remittance
• Deduction is not reflected in the payslip
• There are duplicate, missing, or incorrect deductions
• Employer confirms remittance but status does not update after bank processing period

Still Need Help?

• Provide the exact Loan Reference Number through email.
• Send it to experts@sprout.ph.
• Our team will review the concern.

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