--- title: "Role: Best Practices, Usage Tips, and Other Limitations" --- [Skip to content](https://guide.sprout.ph/role-best-practices-usage-tips-and-other-limitations-#main-content) [![Sprout Logo-3](https://guide.sprout.ph/hs-fs/hubfs/Sprout%20Logo-3.png?width=200&height=78&name=Sprout%20Logo-3.png)](https://guide.sprout.ph/?hsLang=en) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Sprout](https://guide.sprout.ph/?hsLang=en) 2. [Sprout Ecosystem](https://guide.sprout.ph/sprout-ecosystem?hsLang=en) 3. [User Management](https://guide.sprout.ph/sprout-ecosystem?hsLang=en#user-management) # Role: Best Practices, Usage Tips, and Other Limitations **Limitations**  This section outlines the current limitations of the platform.  **Audit Log Export**  Audit logs cannot be exported directly from the user interface. A copy must be requested from Sprout via a [Change Request Form (CRF)](https://forms.zohopublic.com/SproutSolutions/form/ChangeRequestFormVer2/formperma/IlOuDBJ2E8bTJAvbM4O92_YVFjB47K73o_O9q4r23oc).  **Role Deletion**  This capability is a current limitation and any clean up of the roles must be requested to our Support team. This capability is being explored as a later enhancement for Role Center.  **Incomplete Assignment of Users:**  For user assignments of more than 50 users, there may be cases some are left unassigned. This is a known limitation and will be addressed in later versions of Role Center. For now, you may reselect the same users that were left unassigned and assign them again.  **“User” role assigned to guests retain permissions commonly reserved for employees**  Guest users will still only have the same limited experience as what they are currently allowed.  The permissions checked but not editable in the details page of the **User role** is a known limitation in the initial version to ensure no disruption in experience is felt by users assigned with that role. This will be enhanced in later versions of Role Center after a key module has incorporated granular permission checks.  **Hybrid Permission Model**  The new Role-Based Access Control (RBAC) system with granular permissions currently applies only to the  **User Management** and **App Management** modules.  Older **Ecosystem Modules** do not yet support these granular permissions. Access to their features remains tied directly to the original, pre-built roles (e.g., Admin, Super Admin, User). This means it is not possible to create a new, custom role that grants access to features within these older modules. Please see the **Best Practices** section for guidance on how to manage user access effectively. \------------------------------------------------------------------------------------------ **Best Practices**  To ensure smooth operation, please adhere to the following best practices.  **Do Not Rename Pre-built Roles**  The pre-built roles— **Super Admin**, **Admin**, **User**, and **Integration Manager**—are directly linked to legacy Ecosystem modules. **Renaming these roles will break user access to essential features.** This is a critical temporary restriction until all modules are integrated with the new RBAC system.  **Use a Dual-Role Strategy**  If a user needs specific permissions (e.g., for User Management) but also requires access to legacy Ecosystem features, they must be assigned **both** a new custom role **and** the relevant pre-built role.  **Required Pre-built Roles for Legacy Features**  Below is a list of features that remain tied to specific pre-built roles.  1. **For Admin & Super Admin Access:** A user must be assigned the **Admin** or **Super Admin** role to access: Role Center, What’s Happening \> My Posts All Dashboard Widgets, The "Create" button for announcements in the What’s Happening widget, All features available to the "User" role 2. **For Standard User Access:** A user must be assigned the  **User** role to access: All Dashboard Widgets, My Requests (for Sprout Flow clients), What’s Happening \> My Inbox, The ability to view and launch their assigned apps 3. **For Guest Integration Manager Access:** A  **Guest** user must be assigned the **Integration Manager** role to: View and launch subscribed applications, Configure third-party app integrations **Leveraging New RBAC for Custom Roles**  The new granular permissions for User and App Management allow for the creation of powerful, limited-access custom roles.  **Example:** You can create a "Security Contractor" role for a guest user that only grants them the ability to manage user passwords, without providing any other administrative privileges. This user would be assigned only this new custom role.  *Want real-time responses? 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