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Sidekick Central: Frequently Asked Questions

What is Sidekick Central?

Sidekick Central is an AI agent platform and command center that allows users to manage and interact with HR, payroll, compliance, and workplace AI agents capable of assisting and working alongside employees.

  • Admins - Add and customize pre-built AI agents for their company
  • Employees - Use AI agents via Sidekick for automating and executing tasks for work

What is an AI Agent?

An AI agent is like a digital worker that looks at a problem or process, decides what to do, and takes action to help get a job done, often with some level of independence or intelligence.

Think of a smart assistant that can work on its own, follow goals, and learn to do things better over time.

Why do I need Sidekick Central?

Sidekick Central gives you easy access to powerful AI agents that can help with HR, payroll, compliance, and other workplace tasks. It’s a centralized platform designed to support you throughout your workday; whether you need quick answers, help with processes, or just a smarter way to get things done.

How does Sidekick Central work?

Sidekick Central works by letting admins add and customize pre-built AI agents to fit their company’s needs. Then, employees can use those agents via Sidekick to automate tasks and get help with their day-to-day work, making things faster, easier, and more efficient.

Can I limit access to certain agents by user or department?

At the moment, agents are designed to be activated for all employees in the company so everyone can access and use them, as long as they’re enabled in the Agents page.

How do I access multiple agents if I’m an admin handling multiple companies in Sprout HR?

Previously, admins were limited to managing agents for their default company, which was limiting for those handling several companies. Now, you can easily switch and manage each one using the company dropdown in the main navigation.

Why do some admins only see their company name instead of a dropdown?

This depends on their admin viewing type.

  • If they oversee multiple companies, they’ll see a company dropdown in the main navigation.
  • If they manage only one company, they’ll see the company name when they click on their user icon, with no dropdown needed.

I’m a manager. Can I also see the company dropdown?

No, the company switching feature is only for the Admin dashboard type.

Does the company dropdown change any employee experience?

No, this update only impacts admins. Employees will continue to see and use agents in their specific company as usual.

Can I manage multiple companies with different Sprout HR URLs?

No, company switching only works for companies under the same Sprout HR URL. Switching between different realms isn’t supported.

Want real-time responses? Explore Sprout Info, your 24/7 guide for product inquiries!