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Sprout ReadyWage: Troubleshooting

If you have any concerns regarding your payroll deductions, ReadyWage transactions, or other related issues, follow these steps:

  1. Unexpected Payroll Deduction – If you were deducted more than the required amount for ReadyWage, first check with your HR/Finance/Payroll team for clarification.

  2. Missing Payroll Deduction – If the required amount was not deducted, consult your HR/Finance/Payroll team. One possible reason could be that your net pay was insufficient, deferring the repayment to the next pay period.

  3. Missing Withdrawal – If you did not receive the withdrawn amount in your payroll account, reach out for assistance.

  4. Status Not Updating in ReadyWage Widget – Refresh the Dashboard by clicking the "Click here to refresh the page" link on the ReadyWage widget.

For further support on any of these concerns or if your question isn't covered here, please send an email to experts@sprout.ph to create a ticket.

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