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Troubleshooting: Manually Adding or Deducting Leave Credits Not Saving

Are you trying to add or deduct leave credits on an employee's profile, but the changes aren't pushing through? Specifically, you might notice that after clicking save, the leave credits under the Leave Plans and Usage tab fail to update.

Root Cause

This issue is caused by a system validation error triggered by special characters. If you type an apostrophe ( ' ) in the Reason for Overriding field, the system fails to process and save the update.

To ensure your manual leave adjustments save successfully, please follow these steps:

  1. Check the Reason Field: Look at the text you entered in the Reason for Overriding field.
  2. Remove the Apostrophe: If you used an apostrophe (e.g., writing “Employee's birthday” or “Manager's approval”), remove the character entirely (e.g., change to “Employees birthday” or “Managers approval”).
  3. Resubmit: Click save again.


Note: Our team is tracking this behavior for a future system enhancement. For now, please ensure all text entered into the reason field contains only standard alphanumeric characters to avoid any saving issues.

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