--- title: Sidekick FAQs --- [Skip to content](https://guide.sprout.ph/what-is-sidekick#main-content) [![Sprout Logo-3](https://guide.sprout.ph/hs-fs/hubfs/Sprout%20Logo-3.png?width=200&height=78&name=Sprout%20Logo-3.png)](https://guide.sprout.ph/?hsLang=en) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Sprout](https://guide.sprout.ph/?hsLang=en) 2. [Sprout Sidekick](https://guide.sprout.ph/sprout-sidekick?hsLang=en) 3. [Sidekick](https://guide.sprout.ph/sprout-sidekick?hsLang=en#sidekick) # Sidekick FAQs ### **Sidekick FAQs** #### **Frequently Asked Questions** **What is Sidekick?** Sidekick is Sprout’s AI companion for work. It uses HR, payroll, and compliance intelligence to help employees get instant answers and reduce admin friction. Furthermore, Sidekick brings all Sprout AI agents together in one place, giving users a smoother, more consistent experience across HR, payroll, compliance, and workplace tools. **Why do I need Sidekick?** We're simplifying the experience so you no longer need to switch between different agents or platforms. Everything you need—from HR info to payroll inquiries to policy guidance—is now centralized and easier to use. **What happened to Sprout Info and other standalone features?** Sprout Info and other agents are now housed inside Sidekick for a more unified experience. They still work the same, just in a more convenient place! **How is Concierge or Sprout Info different from Sidekick?** Concierge and Sprout Info used to be separate bots. Now, they’re part of Sidekick which unifies all AI agents in one place for your use! **Is it part of our Sprout package?** Yes. Sidekick is built into Sprout HR and Mobile, so there's no separate tool or license. Every company gets a monthly allowance of Sidekick credits included at no additional cost. See the [Sidekick Credits FAQs](https://guide.sprout.ph/sidekick-credits-faqs?hsLang=en) for details. **Will my company data be secured?** Absolutely! Sprout takes data privacy (DP) and information security (IS) seriously. On top of Sprout being ISO/IEC 27001:2013 certified, we are partnered with Microsoft Azure, taking into account these security and privacy requirements: - Azure meets a broad set of international and industry-specific compliance standards, such as General Data Protection Regulation (GDPR), ISO 27001, HIPAA, FedRAMP, SOC 1 and SOC 2, as well as country-specific standards, including Australia IRAP, UK G-Cloud, and Singapore MTCS. - Azure is subject to rigorous independent third-party audits to verify compliance and conformance with standards and laws and regulations. Learn more about Sprout’s [security features](https://sprout.ph/sprout-security-features/?hsLang=en), and Microsoft Azure’s [compliance](https://azure.microsoft.com/en-us/explore/trusted-cloud/compliance), [data privacy and security](https://learn.microsoft.com/en-us/legal/cognitive-services/openai/data-privacy). All conversations also remain under your control: you can delete them at any time, and once cleared, they aren’t stored. In short, your data, your choice, your control. **How do I activate Sidekick for my company?** If you’re using Sprout HR, [Single Sign-On (SSO) Mode](https://guide.sprout.ph/single-sign-on-mode-sso-overview?hsLang=en) should be enabled. Please contact [experts@sprout.ph](mailto:experts@sprout.ph) or your customer success manager to enable SSO for your organization. Once SSO is already enabled, Sidekick will be readily accessible on your HR dashboard or mobile app. No need to file any change requests! Simply agree to the terms, and you can start using it whether you’re an admin or an employee. You can also visit [sidekick.sprout.ph](https://sidekick.sprout.ph). See more details below on the eligibility of activation: ![](https://guide.sprout.ph/hs-fs/hubfs/image-png-Oct-19-2026-02-36-34-1554-AM.png?width=670&height=156&name=image-png-Oct-19-2026-02-36-34-1554-AM.png) Sidekick is also supported in Sprout HR Lite via the bot icon widget. **Who will have access to Sidekick?** Only employees within your organization should be able to access Sidekick as data involved is also confidential and specific to your organization. Logging in is required before accessing it. **Will employees need to do anything to start using Sidekick?** No setup is needed. Once Sidekick is enabled, employees can start using the agents right away. **Is Sidekick capable of handling multi-turn conversations?** Yes! Sidekick retains context; meaning, it has the ability to understand follow-up questions pertaining a user’s initial question. **How much does Sidekick cost?** Every company gets a monthly allowance of credits, sized to its headcount and included at no additional cost. Questions about Sprout products never use credits. You only pay if you choose a plan with more credits, and nothing is ever charged automatically. See the [Sidekick Credits FAQs](https://guide.sprout.ph/sidekick-credits-faqs?hsLang=en) for plans and pricing. **Can I try Sidekick before committing?** Of course! Every company starts on the Free plan, with credits included at no additional cost. You can move to a paid plan whenever you need more credits. **Can I carry over my unused credits to next month?** No. Your credits refresh on the first of each month, and unused credits don't carry over. **Can I assign credits per department or per subcompany?** Not per department. Credits are shared across your whole company. If your account has more than one company, each company gets its own credits, sized to its headcount. **My company doesn’t use Sprout. Can I use Sidekick?** Not at the moment. Sidekick is currently available exclusively to Sprout clients. **Will more AI agents be added in the future?** Absolutely! More advanced AI agents, features, and integrations are planned as Sidekick continues to evolve. **Are other languages supported by Sidekick?** Yes, you may chat in any language, and Sidekick will be able to understand. **Can I use Sidekick to ask other people’s information?** Only if your Sprout HR access allows it. Employees can see only their own information. Managers and admins can look up employee details (contact information, work information, employment status, and government IDs), limited to the employees their Sprout HR viewing setting lets them see. *Want real-time responses? 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