How to Unlink a Biometric Device?

If your company is replacing, transferring, or decommissioning a biometric device, you must submit an official request to unlink the device from your Sprout HR account.

Requirements Before Requesting

Before submitting your unlinking request, ensure you have the following information ready:

• Sprout HR URL: (e.g., companyname.hrhub.ph)
• Biometric Device Serial Number(s): Found on the back/bottom label of the biometric device or within the device system settings.

Step-by-Step Instructions

1. Access the Change Request Form.
2. Fill out the required details regarding your organization.
3. Type of Change: Remove Biometric device
4. Input your Sprout HR URL and the specific Serial Number(s) of the biometric device(s) you wish to unlink.
5. Submit the form.

What Happens Next?

Once submitted:

• A dedicated tracking ticket (CRF ticket) will be automatically generated for your request.
• Our support team will process the unlinking request and update you directly on the generated ticket once completed.

Note: Do not physically disconnect or reassign the biometric device until you receive confirmation from the Sprout Support team that it has been successfully unlinked from your account.

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